Please review our refund and returns policy below. For the same policy at its primary address, visit Refund and Returns Policy.
At Dent Wood Specialties, we stand behind the quality of our handcrafted products. We accept returns for defective products, items damaged during shipping, or items sent incorrectly. We do not accept returns for change of mind or offer exchanges.
This policy applies to orders shipped within the United States.
Return Eligibility
Contact us within 30 days of delivery to request a return. Please provide:
- Your order number or proof of purchase.
- A description of the problem.
- Clear photos of the product and, if applicable, the shipping box and packaging.
Please contact us before mailing anything back. We will review your request and provide return instructions and a return address if approved.
An item does not need to be unused if reasonable use was necessary to discover a defect. Please stop using the product once you notice a problem.
Handcrafted Wood Products
Each board and wood product has natural variations in grain, color, and appearance. These variations are part of the character of real wood and are not defects.
Damage caused by improper care or use is not eligible for a return. This includes damage from soaking, dishwasher use, extreme heat, improper storage, or failure to follow the supplied care instructions.
Custom and Personalized Orders
Custom-made and engraved products cannot be returned because of a change of mind or errors in customer-approved personalization.
If your order arrives defective, damaged, or does not match the approved specifications, contact us so we can review and resolve the issue.
Board-Care Products
Board oil, board butter, and board wax are eligible for return if they arrive defective, leaking, damaged, or incorrectly supplied.
Opened or used board-care products cannot be returned for personal preference or change of mind. Opening a product does not prevent a return for a verified defect.
Shipping Damage and Incorrect Items
Please inspect your order when it arrives and report shipping damage or an incorrect item as soon as possible, within 30 days of delivery.
Keep the product, shipping box, and packing materials until we provide instructions. Photos may be needed to document the damage.
For approved returns involving a defect, shipping damage, or an error on our part, Dent Wood Specialties will cover return shipping.
Refunds
We will notify you when your return has been received and inspected, or when we determine that a return is unnecessary.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit.
For an approved return caused by a defect, shipping damage, or our error, we will refund the affected item’s purchase price and any applicable original shipping charge attributable to that item.
Sale items receive the same protection for defects as regularly priced items. Refunds are based on the amount paid.
Exchanges and Gifts
We do not offer exchanges.
Refunds for gift purchases are issued to the original purchaser’s payment method. We do not issue gift credit in place of a refund.
Late or Missing Refunds
If we have confirmed your refund but you have not received it, check with your bank or card provider. If it is still missing after their stated processing period, contact us for assistance.
Need Help?
To request a return or ask a question, email dentwoodspecialties@gmail.com, call 315-491-1068, or use our contact form. Include your order number and a description of the issue.
This policy does not limit any rights available under applicable law.